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Are you curious about how emotional intelligence can impact the quality of healthcare? Then you won’t want to miss the Healthcare Education Transformation podcast episode Mastering Emotional Intelligence in Healthcare:  Building Trust and Connection with Patients.  Harrisburg University professor Dr. Tonya Miller delves into the ins and outs of emotional intelligence in healthcare with host Dr. F Scott Feil to explain how it involves recognizing and managing not just our own emotions but also the emotions of others.

This episode covers how emotional intelligence can help build trust and rapport with patients, leading to a more positive work environment. But teaching emotional intelligence can be challenging! You’ll learn about the challenges and strategies for practicing and reflecting on these skills.

Plus, Dr. Miller shares practical tips for using open-ended questions to understand better patient needs and active listening skills like summarizing and reflecting.

Listen to the podcast here:

Dr. Miller is an Associate Professor and Academic Program Lead for the Doctor of Physical Therapy at Harrisburg University.  She is a national speaker and founder of TYM Coaching. With over 25 years of executive leadership skills and a Ph.D. in Leadership Studies, Tonya combines real-world experience with academic expertise. From coaching front-line healthcare providers to board-room negotiations, Tonya uniquely tailors her leadership coaching programs to fit any individual or organization. She’s passionate about personal growth and developing strong leadership cores committed to integrity, accountability, and self-awareness.

Dr.  Miller believes in community engagement and is an active community volunteer. She serves on several boards, including Cumberland & Perry County Domestic Violence Shelter, where she serves as the Board Vice President, America Physical Therapy Association PT Proud Special Interest Group, where she serves as the Vice -Chair and PA Vent Camp, a camp for ventilator-dependent children, in which she also serves as the Executive Director.


Accredited by the Middle States Commission on Higher Education, Harrisburg University is a private nonprofit university offering bachelor and graduate degree programs in science, technology, and math fields. For more information on the University’s affordable demand-driven undergraduate and graduate programs, call 717-901-5146 or email, Follow on Twitter (@HarrisburgU) and Facebook (

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