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About the Course

Business Relationship Management (BRM)

For age and memorial IT has struggled with partnering with its business customers and creating a successful relationship that has yielded business results. To bridge the gap, many organizations have established positions known as Business Relationship Managers (BRM) tasked with building bridges between business leaders and support organizations. The primary purpose of BRM is to better align business needs and IT activities thus increasing the effectiveness of the organization driven from IT delivery performance, as a result improving customer/constituent satisfaction and delivering initiatives that drive positive business outcomes.

Recognizing the increased use of BRM models within IT organizations, Harrisburg University has added a BRM Module to its IT Leaders Program. The IT Leaders Program meets 2 full days each month for 9 months. As part of IT Leaders approximately 18 hours of instruction will be exclusively dedicated to BRM principles and best practices. Those enrolled in the BRM Program will also attend the general IT Leaders Program. This is an excellent opportunity for BRM professional to better understand the challenges and opportunities of IT organizations and operations. It also is a forum for BRM and IT Professionals to discuss how they can improve communications and coordination. Additionally, the IT Leaders program teaches many skills that benefit BRM attendees including communications, relationship building, alignment of business needs and IT activities and many other pertinent topics.

Target Audience

The Business Relationship Management (BRM) Program is specifically designed for current and aspiring BRM professionals as well as other leaders interested in learning the skills necessary to serve as a liaison between business and IT organizations. Successfully bridging these organizations significantly improves business outcomes.

Program Benefits

  • Designates IT professionals with a recognized credential representing essential qualifications for the role of CIO.
  • Enhances the skills required to lead at the executive level, by focusing on strategy, communications, policy, finance, personnel and emerging technologies.
  • Provides senior level IT professionals with a venue for peer learning, network building and brainstorming.
  • Uses an applied strategic project for candidates to demonstrate mastery and produce a tangible product or service to benefit the organization.
  • Allows IT Executives to hear from thought-leaders and industry experts with expansive knowledge and experience in topics taught as part of the program.
Featured Presenters from Past Sessions
  • President & CEO, Unisys
  • Global Chief Information Office (CIO, Deloitte
  • CIO, NASA Goddard Space Flight Center
  • CIO, United States Department of General Services
  • VP, Global Mobility, CISCO
  • Chief Information Officer, Commonwealth of Pennsylvania
  • Executive Director, Pennsylvania House of Appropriations
  • Special Agent, Federal Bureau of Investigation
  • Former Deputy Commissioner, Pennsylvania State Police


The curriculum is designed to address specific issues or challenges routinely associated with leadership required by the organization’s most senior BRM.

The curriculum is supplemented by a Capstone Project, whereby BRMs have an opportunity to apply what is learned through the curriculum.

Learning Methods

The program is comprised of presentations, group exercises, networking, peer learning, and an individual capstone project.

Schedule and Topics Covered

Classes meet two (2) days per month, 9:00 am – 4:00 pm, ET.

  • Module 1: IT Leader’s Role in the Amazon Age
  • Module 2: Leadership Styles, Emotional Intelligence & Trusting Relationships
  • Module 3: Business Strategies & Strategic Planning Tools
  • Module 4: 360 Communications, Negotiation Techniques & Selling Your Ideas
  • Module 5: Data-Driven Decision Making for Leaders
  • Module 6: Understanding & Leading Organizational Change / Agile, Lean, & Project Management
  • Module 7: Cyber Security
  • Module 8: Digital Organizations, Innovation, & Emerging Technologies
  • Module 9: Capstone Presentation & Graduation

Pre-Requisites (Qualifications)

To be considered for the Business Relationship Management Program (BRM), applicants must be currently performing this function or aspiring to become an effective BRM Professional. Admission to the Program will be predicated on the approval of a candidate’s sponsor and Harrisburg University. Candidates will be accepted from all levels of government (federal, state, and local), private sector as well as the non-profit community.

Expectations & Class Attendance Policy

Each participant is expected to complete the Capstone project outlined in the “Curriculum” section.

Attendance at a minimum of 90% of the sessions is required.

Registration Fees & Policies


  • For-profit organizations (private): $3,295
  • Non-profit organizations and government (public): $2,745

Those accepted into the program or their organizations are responsible for the per-participant cost of the program.

Payment is not due upon application. It is due upon acceptance into the program, with invoices emailed with acceptance letters.

Should COVID-19 mitigation efforts end and CDC guidelines change allowing the course to be offered in person, the tuition would cover any meals provided.

Parking and lodging are not included in the tuition fee.  Students are responsible for parking and lodging costs.

For information on parking in the Harrisburg University garage, and to view current hourly rates, please visit Standard Parking’s website at:

Application Process

The application process consists of these steps:

1. Candidate Application

To apply, candidates should:

  • Be prepared to answer questions about their learning goals, past experiences, expertise, and knowledge they will bring to the cohort.

Note: Candidates will not be prompted to submit payment as part of the initial application process.

2. Nomination Letter

A nomination letter is required for each candidate, meeting the following criteria:

  • Written by the candidate’s sponsor, who is a member of senior leadership
  • Includes the nominee’s current position, responsibilities, skills, knowledge, and any special projects for which the nominee is responsible
  • Is addressed to “BRM Directors”

Letters should be emailed as follows:

  • To:
  • Subject line: BRM Certificate Nomination Letter for {Nominee FIRST and LAST name}

The deadline for nomination letters is the same as applications.

3. Acceptance Notification & Payment

Applicants will be notified regarding whether they have or have not been accepted into the program.
At that time, all accepted participants will receive an invoice for the course, which can be paid by check, credit card, or ACH deposit. Payment is typically due within two months.
See the specific deadlines under “Next Cohort” at the bottom of the page.


The 2022-2023 Program will be delivered Virtually, via Microsoft Teams.

Please note: Class times are in Eastern Time.

Next Cohort

Application Deadline:
September 26, 2022

All applications and nomination letters are due by this date.

See the “Application Process” above for detailed information.

Acceptance Notification:
Friday, August 19, 2022

All applicants will be notified of whether or not they have been accepted into the program.


Class Dates

Student Orientation – Monday, October 3, 2022
1:00 pm – 4:30 pm (Eastern)
Module 1 – Wednesday/Thursday – October 12-13, 2022   (Note: M1 falls on a Wednesday/Thursday)
Module 2 – Thursday/Friday – November 17-18, 2022
Module 3 – Thursday/Friday – December 15-16, 2022
Module 4 – Thursday/Friday – January 19-20, 2023
Module 5 – Thursday/Friday – February 23-24, 2023
Module 6 – Thursday/Friday – March 23-24, 2023
Module 7 – Thursday/Friday – April 20-21, 2023
Module 8 – Thursday/Friday – May 18-19, 2023
ITE Capstone Presentations & BRM Capstone Presentations – June 5 – June 8, 2023
ITM Class Presentation & Graduation – Friday, June 9, 2023.
PA Capital

Our Centers and Institutes The Government Technology Institute (GTI)

Harrisburg University’s Government Technology Institute is a driving force in educating IT Leaders, empowering them with increased skills to make “Good Government Great Government.” GTI connects government technology leaders with the expertise of its sponsors, as well as Harrisburg University faculty and advisors. Through its education, training, resources, and networking, Government Technology professionals use GTI to explore and collaborate on successful, cost-effective technology solutions.

Under the leadership of GTI Executive Director Charlie Gerhards, the GTI and its affiliated centers support learning, IT innovation, entrepreneurship, and intergovernmental collaboration that enhance the management, and leadership skills of the government workforce involved in information technology.

GTI Sponsors
ADA Statement: HU is committed to providing equal education opportunity and full participation for persons with disabilities. It is HU’s policy that no qualified person be excluded from participating in any HU program or activity, be denied the benefits of any HU program or activity, or otherwise be subject to discrimination regarding any HU program or activity. Should you potentially require an accommodation under the ADA to participate in this program, please email Please send your request for an accommodation at least 5 business days in advance of the event or program.

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