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An article co-authored by Harrisburg University alums An Nguyen and Rashmi Singh has been published in the Telemedicine and e-Health journal.

An Nguyen and Rashmi Singh, who graduated from HU with M.S. degrees in Healthcare Informatics in August, co-authored the article with UPMC Pinnacle’s Dr. Salim Saiyed, who mentored the students as they conducted research outlined in the article.

The article is titled, “Physician Perspective and Key Satisfaction Indicators with Rapid Telehealth Adoption During the Coronavirus Disease 2019 Pandemic.” It outlines Singh and Nguyen’s study of Physician satisfaction with the increased use of telehealth practices as the coronavirus spread across the U.S.

Using a web-based survey of UPMC Pinnacle physicians and advanced practice providers, the students conducted the survey in May and June of 2020. They found that, even though patient education and improvement of audio and image quality are essential for improving telehealth usage and satisfaction, a significant majority (64%) of physicians responded positively that they enjoyed telehealth video visits.

A majority (65%) felt that the physician–patient relationship was unimpaired during telehealth visits, but only 29% of the respondents felt they were able to examine the patients properly. Providers who experienced good video and audio quality were 3.68 times more likely to enjoy telehealth visits than those with less-than-optimal video and audio quality. Logistic regression shows a strong correlation between the audio and image quality and respondents’ satisfaction with telehealth.

Dr. Glenn Mitchell, HU Healthcare Informatics Professor and Vice Provost for Institutional Effectiveness, connected Nguyen and Singh with Dr. Saiyed, the Chief Medical Information Officer for UPMC. Dr. Saiyed and Dr. Mitchell mentored them during their HCIN 699 Capstone course. They completed their required coursework and projects but stayed on with Dr Saiyed a few more months and completed the writing and submission of the paper with him.

“I am so proud of them,” Mitchell said of his students. “And this is a new milestone for our growing healthcare relationship with UPMC.”

To view the article, visit this link.

For more information about HU’s Master of Science in Healthcare Informatics program, click here.


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